Refund policy
RETURN & REFUND POLICY
We hope you are happy with your Drift Athletic purchase. If you need to request a return, exchange, or refund, please contact us at team@driftapparelhk.com within 7 days of the date your order is delivered.
ELIGIBILITY
To be eligible for a return or exchange, the item must be unworn, unused, unwashed, undamaged, and in its original condition with all original tags and packaging attached. You must also provide your order number or other proof of purchase.
Items that have been worn, washed, altered, damaged, stained, or had their tags removed cannot be returned or exchanged.
SALE ITEMS
Discounted or sale items are final sale and cannot be returned, exchanged, or refunded, except where required by applicable law or where the item is defective or incorrect.
BUNDLES
Bundles may be returned or exchanged within the same 7-day period. For a refund, the complete bundle and all included items must be returned together in eligible condition. Partial bundle refunds are not available unless an individual item is confirmed to be defective or incorrect.
RETURN PROCESS AND SHIPPING COSTS
Before sending anything back, email team@driftapparelhk.com with your order number, the item you wish to return, and the reason for the request. We will provide return instructions.
The customer must pay the return shipping cost in advance. Please use a trackable delivery service and retain the shipping receipt. After we receive and inspect the return, if it meets this policy, Drift Athletic will reimburse the reasonable standard return shipping cost. Original express, same-day, or other optional delivery charges are not refundable.
Items returned without first contacting us may not be accepted. Drift Athletic is not responsible for returned parcels that are lost or damaged in transit.
INSPECTION AND REFUNDS
We will notify you after the returned item has been inspected. If approved, the product price and any approved return shipping reimbursement will be refunded to the original payment method. We aim to process approved refunds within 7 business days. Your bank or payment provider may require additional time to credit the funds.
If a return does not meet this policy, the refund and return-shipping reimbursement may be declined. We will contact you regarding the next steps.
EXCHANGES
Exchanges are accepted for eligible items and are subject to stock availability. If the requested replacement is unavailable, you may choose another available item or receive a refund.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at team@driftapparelhk.com and include your order number and clear photographs so that we can resolve the issue.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible. We will try to accommodate the request, but cancellation cannot be guaranteed after the order has been processed or dispatched.
PRE-ORDER ITEMS
The estimated dispatch period for a pre-order item will be stated on its product page. Unless a pre-order item is marked as a discounted or final-sale item, the same return and exchange conditions above apply after delivery.
CONTACT
Drift Athletic
Email: team@driftapparelhk.com
Address: B206C, Sea View Estate, Tin Hau, Hong Kong